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FAQ
What is RUNCASE?
RUNCASE is a site for opening CS2 and Dota 2 cases. Any skin you get can be withdrawn to Steam, sold for balance or upgraded.
How do I withdraw a skin to Steam?
Add your trade link in your profile and make your Steam inventory public. Pick an item and press Withdraw — the skin arrives as a trade offer for you to accept in Steam.
How much do I need to start?
The first case is free after sign-up. You can top up later.
How do I top up my balance?
Press Deposit and choose a payment method: the available methods and the minimum amount are shown in the deposit window. You can apply a promo code to your deposit.
My deposit hasn't arrived. What should I do?
A payment usually arrives within minutes. If the money was charged but your balance didn't change, contact support with the receipt or the payment number.
Why is my skin withdrawal delayed?
Most often the cause is on the Steam side: a wrong trade link, a private inventory, a recently enabled Steam Guard or a trade restriction. Sometimes the item is temporarily unavailable on markets. Check your Steam settings and contact support if needed.
Where do I get promo codes and free cases?
We post deposit promo codes in our social channels, and new players open their first case for free.
How do I contact support?
Press Help at the bottom of the site and describe the problem. For a payment or a withdrawal, include its number right away — you will get an answer sooner.
Who can play on RUNCASE and is my account safe?
The site is for users aged 18+ only. We never ask for your Steam password. RUNCASE staff never add players as friends or ask for items — treat such messages as scams.
RUNCASE — Open CS2 and Dota 2 Cases Online
RUNCASE is a site for opening CS2 and Dota 2 cases. The catalogue is split into collections: classic and themed cases, tournament and team cases, and Dota 2 item sets. Every case page shows its price and every item that can drop.
A skin you get lands in your site inventory at once. Withdraw it to Steam, sell it for balance or put it into an upgrade to try for a pricier item.
New players open their first case for free after sign-up, and we post deposit promo codes in our social channels.
Skins are withdrawn to Steam through the trade link in your profile. Every withdrawal's status is in your profile. The site is for users aged 18+ only.